Natural Healing for Animal Wellness

By accessing, browsing, or using the Shop, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

We strive to provide accurate and up-to-date information regarding the products available in our Shop. However, we do not warrant that product descriptions, images, or other content on the Shop are accurate, complete, reliable, current, or error-free. 

All prices displayed on the Shop are in pounds (£UK) and are subject to change without notice. Prices do not include shipping, handling, or any applicable taxes, which will be added to your order total. Payment for purchases must be made in full at the time of purchase.

Your submission of an order through the Shop constitutes an offer to purchase the products listed in your order. We reserve the  right to accept or reject any order for any reason, including but not limited to product availability, errors in pricing or product  descriptions, or suspicion of fraudulent activity. Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell total. Payment for purchases must be made in full at the time of purchase. We accept payment through PayPal or Bank Transfer.

We will make reasonable efforts to ship your order within the estimated timeframe provided at the time of purchase. However, we do not guarantee delivery dates and are not responsible for delays caused by factors beyond our control, such as carrier delays, customs clearance, or force major events. Risk of loss for products purchased from the Shop pass to you upon delivery to the carrier.   

DESPATCH TIMES 

• We aim for 1-2 working days for despatch of your orders.
• UK Orders should be delivered within 3-5 working days after despatch. (please bear in mind there may be a slight delay with Royal Mail especially during postal strikes, so please allow up to 7 working days for delivery). 
• For orders placed after 4.30pm, the working day commences at 8am the next day.

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us within 48 hours of receiving your order to request a return. All returned products must be unused, in their original packaging, and in saleable condition. You are responsible for return shipping costs unless the return is due to our error or a defective product.

DAMAGED/FAULTY ITEMS

In the event of an item arriving damaged, contact must be made to us via email within 48 hours of receipt of the goods and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible before return. If you receive goods that are faulty or incomplete on arrival, you must notify us within 48 hours of receipt of the item in writing (by post, by e-mail or by using the Contact Us page on the website). 

INCORRECT ITEM RECIEVED

If, by mistake, we supply you with an incorrect item, you must notify us within 48hrs.

UNWANTED ITEMS

If you wish to return an unwanted item, you must notify us in writing (either by post, by e-mail or by using the Contact Us page on the website within 48 hrs) and items must be returned within 14 days of receipt of the item.

All content included on the Shop, such as text, graphics, logos, images, audio clips, video, data, software, and other materials, is the property of Hedgerow Healing or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not      reproduce, distribute, modify, or create derivative works of any content from the Shop without our prior written consent.

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Shop or any products purchased through the Shop, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or related to these Terms and Conditions or your use of the Shop shall not exceed the amount paid by you for the products giving rise to the claim.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflicts of law principles.

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates or changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of the Shop following the posting of any changes constitutes acceptance of those changes.

We and out suppliers strongly opposes animal cruelty and ensures that no products they stock have been tested on animals. While it's nearly impossible to guarantee that all ingredients have never been tested on animals, our suppliers strive to use natural ingredients from reputable suppliers who share their cruelty-free values.

We and our suppliers avoids suppliers that exploit child labor. Our suppliers recognise the cultural context where children in family businesses contribute to craft work in villages, but they ensure this is not exploitative. They have firsthand experience visiting villages in India to confirm the ethical nature of their suppliers.

Our suppliers spends extensive time in countries like India and China to ensure suppliers treat staff and subcontractors fairly. They support a system where exported goods are priced higher to ensure better conditions and pay for workers and reject suppliers who exploit staff.

 While it’s challenging to offer only organic and recycled products, our suppliers priorities sustainable raw materials and values ecological considerations when introducing new products.