Privacy Policy

Last updated: 28th Augist 2025

This Privacy Policy explains how Hedgerow Healing (“we”, “our”, “us”) collects, uses, and protects your personal data when you use our website https://hedgerowhealing.co.uk, make a booking, or interact with our services.

By using this Site, you agree to the terms of this Privacy Policy.

We may collect the following types of information:

• Contact details: name, email address, phone number.
• Booking/payment details: information needed to process consultations and purchases.
• Account details: if you register on our website, your login credentials and profile details.
• Technical data: cookies, browser type, device information, and IP address.
• Email preferences: when you subscribe to newsletters or updates.

• We use cookies to improve your browsing experience.
• Temporary cookies check if your browser accepts cookies.
• Login cookies last for 2 days (or 2 weeks if “Remember Me” is selected).
• Display preference cookies last for up to 1 year.
• You can disable cookies in your browser settings at any time.

Articles on this Site may include embedded content (e.g. videos, images, social media posts). Embedded content behaves as if you visited the originating website. These third parties may collect data about you, use cookies, and track your interactions.

If you make a purchase, your payment details are processed securely by Square or via bank transfer. Certain personal data (billing information, transaction details) is shared with these providers only as required to complete the payment. Please see the Square Privacy Policy for more information.

We use your personal data to:

• Provide and manage consultations and services.
• Process payments and send booking confirmations.
• Send important service updates.
• Share relevant news, offers, and resources (if you have opted in).
• Improve our website and services through analytics.

We will never sell or trade your data to third parties.

• If you register on our website, your profile data is stored until you delete it (except usernames, which cannot be changed).
• Transaction records and related communications may be retained as required by law (e.g. tax or accounting).
• Other data is retained only as long as necessary for the purpose it was collected.

Under UK GDPR, you have the right to:

• Access a copy of the personal data we hold about you.
• Request corrections to inaccurate data.
• Request deletion of your personal data (unless we are legally required to keep it).
• Withdraw consent for marketing communications at any time.

To make a request, please contact us at: hedgerowhealingforanimals@gmail.com

• Visitor comments may be checked via automated spam detection.
• We take appropriate measures to protect your data from unauthorised access, alteration, or disclosure.

If a data breach occurs, we will notify affected users within 7 business days via email and/or website notification.

We may use your email address to:

• Send booking confirmations and updates.
• Share information about services or products.
• Provide newsletters, promotions, or educational content.

We promise to:

• Never use false or misleading subject lines.
• Clearly identify promotional messages.
• Include our business address in all emails.
• Honour opt-out/unsubscribe requests promptly.

You can unsubscribe at any time using the link at the bottom of our emails.

• Google Analytics may collect anonymised data on how visitors interact with our website (e.g. pages visited, time spent).
• External links or embedded content may collect data according to their own privacy policies. We are not responsible for how third parties use your data.

This Privacy Policy is governed by the laws of England and Wales.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 hedgerowhealingforanimals@gmail.com